Describe the purpose and components of incident reporting in a medical office, including errors, near misses, and safety events.
Explain mandatory reporting concepts, including abuse and neglect, public health, and other required-by-law disclosures, and the assistant's role in escalating them.
Report incidents, errors, and privacy concerns through the proper internal channels and document them accurately and objectively.
Recognize the HIPAA Privacy Rule's permitted disclosures (required by law, public health, and abuse or neglect reporting) and patient rights such as complaint and accounting of disclosures.
Apply safety and escalation principles so that concerns are reported promptly, confidentially, and within scope of practice.