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Allied Health & Healthcare Careers

Medical Office Assistant

174 lessons · 14,505 practice questions — Covers Program Orientation, Professionalism, and Healthcare Roles, Foundational Medical Knowledge and Administrative Procedures and Office Management, and 3 more chapters.

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Program Orientation, Professionalism, and Healthcare Roles16 lessons

Chapter page

  1. Certificate and Associate Degree Pathways
  2. Administrative, Clinical, and Management Functions
  3. Ambulatory Care Settings and Practice Types
  4. Entry-Level Role Expectations and Professional Behavior
  5. Healthcare Team Roles
  6. Front-Office and Back-Office Collaboration
  7. Chain of Command, Delegation, and Supervision
  8. Scope of Practice and When to Report Concerns
  9. Professional Appearance, Reliability, and Punctuality
  10. Stress Management, Teamwork, and Conflict Management
  11. Cultural Humility, Diversity, Accessibility, and Bias Awareness
  12. Respectful Communication, Boundaries, and Social Media
  13. AAMA Certified Medical Assistant (CMA) Credential
  14. CMAA, CCMA, and Other Credential Concepts
  15. Eligibility, Verification, and Recertification
  16. Credential vs. Licensure vs. Program Completion

Foundational Medical Knowledge33 lessons

Chapter page

  1. Word Roots and Combining Forms
  2. Prefixes and Suffixes
  3. Singular and Plural Forms, Spelling, and Pronunciation
  4. Directional Terms, Body Planes, and Body Cavities
  5. Medical Abbreviations and Unsafe-Abbreviation Awareness
  6. Musculoskeletal and Integumentary Terminology
  7. Cardiovascular, Lymphatic, and Immune Terminology
  8. Respiratory Terminology
  9. Nervous and Endocrine Terminology
  10. Gastrointestinal and Urinary Terminology
  11. Reproductive Terminology
  12. Disease-Process Terminology
  13. Surgical and Diagnostic Procedure Terminology
  14. Cells, Tissues, and Homeostasis
  15. Integumentary and Musculoskeletal Systems
  16. Nervous and Endocrine Systems
  17. Cardiovascular, Lymphatic, and Immune Systems
  18. Respiratory System
  19. Digestive and Urinary Systems
  20. Reproductive System
  21. Health vs. Disease Concepts
  22. A&P Applied to Office Tasks
  23. Drug Classifications, Generic and Brand Names
  24. Indications, Adverse Effects, and Contraindications
  25. Medication Routes and Prescription Terminology
  26. Over-the-Counter Medications and Medication Reconciliation
  27. Controlled Substances, Storage, and Security
  28. Medication Documentation and High-Alert Awareness
  29. Units of Measure and Metric Conversions
  30. Dosage-Calculation Principles
  31. Reading Medication Labels and Orders
  32. Calculation Verification and Error Prevention
  33. Medication Documentation and Discrepancy Reporting

Administrative Procedures and Office Management41 lessons

Chapter page

  1. Office Workflow and Patient Flow
  2. Reception Responsibilities and Time Management
  3. Task Prioritization, Interruptions, and Escalation
  4. Office Organization, Policies, and Quality Improvement
  5. New-Patient Registration and Demographics
  6. Insurance Information Collection
  7. Appointment Scheduling, Types, and Templates
  8. Cancellations, No-Shows, and Waitlists
  9. Referrals and Prior Authorization Concepts
  10. Urgent vs Routine Scheduling and Identity Verification
  11. Reception-Area Management and Privacy
  12. Patient Check-In and Check-Out
  13. Intake Questions and Updating Patient Information
  14. Language Access, Accessibility, and De-escalation
  15. Patient Complaints, Boundaries, and Urgent Escalation
  16. Telephone Etiquette and Identifying Urgent Calls
  17. Message Documentation and Routing Clinical Concerns
  18. Telephone Triage Boundaries and Avoiding Medical Advice
  19. Voicemail, Email, Portal, and Secure Communication
  20. Read-Back, Clarification, and Communication Partners
  21. Problem-Oriented Medical Record and SOAP Notes
  22. Documentation Standards: Objective vs Subjective
  23. Amendments, Corrections, and Late Entries
  24. Legal Significance of Records and Never Falsifying
  25. Record Retention and Access
  26. EHR Basics and Master Patient Index
  27. Patient Matching and Duplicate-Record Prevention
  28. Patient Portals and Secure Messaging
  29. User Access, Passwords, and Audit Trails
  30. Backup, Disaster Recovery, and Downtime
  31. Cybersecurity and Phishing Awareness
  32. HIPAA and Protected Health Information
  33. Minimum Necessary and Permissible Disclosures (TPO)
  34. Authorizations and Release of Information
  35. Privacy, Confidentiality, and Security
  36. Informed Consent Boundaries
  37. Negligence and Malpractice
  38. Incident Reporting and Mandatory Reporting
  39. Subpoenas and Legal Requests
  40. Ethical Principles and Dilemmas
  41. Fraud and Abuse Awareness

Medical Economics, Billing, and Coding34 lessons

Chapter page

  1. Revenue Cycle Management
  2. Patient Accounts, Charges, Payments, and Adjustments
  3. Accounts Receivable and Aging Reports
  4. Daily Financial Workflow, Controls, and Reconciliation
  5. Patient Billing, Payment Plans, and Price Transparency
  6. ICD-10-CM Purpose and Structure
  7. Alphabetic Index and Tabular List
  8. Code Specificity, Laterality, and Placeholders
  9. Excludes and Includes Notes
  10. Medical Necessity, Documentation, and Querying
  11. Code Assignment Principles and Compliance
  12. CPT Purpose and Structure
  13. HCPCS Level II Purpose
  14. Evaluation and Management Coding Concepts
  15. Modifiers
  16. Supplies and Durable Medical Equipment Concepts
  17. Bundling and Unbundling Concepts
  18. Computer-Assisted Coding and Licensing Limitations
  19. Medical Necessity in Coding and Billing
  20. Upcoding and Downcoding
  21. Unbundling and Duplicate Billing
  22. False Claims and Documentation Integrity
  23. Compliance Programs and Audit Readiness
  24. Exclusion, Sanctions, and Reporting Concerns
  25. Error, Waste, Abuse, and Fraud Distinctions
  26. Medicare and Medicaid
  27. Commercial Insurance, HMO, PPO, and Managed Care
  28. Copayments, Deductibles, and Coinsurance
  29. Prior Authorization and Referrals
  30. Encounter Forms and Claims Generation
  31. Electronic Claims Submission and Status
  32. Explanation of Benefits and Remittance Advice
  33. Claim Denials and Appeals
  34. Patient Responsibility and Payer Variation

Clinical Office Practice and Patient Safety28 lessons

Chapter page

  1. Preparing Examination Rooms and Turnover
  2. Supply Checks and Equipment Readiness
  3. Identity Verification, Privacy, and Chaperones
  4. Gowning, Draping, Positioning, and Dignity
  5. Room Safety and Environmental Cleaning
  6. Temperature, Pulse, and Respirations
  7. Blood Pressure
  8. Height, Weight, and Body-Mass Index
  9. Pain Assessment
  10. Accurate Measurement and Documentation
  11. Unexpected Results, Rechecking, and Reporting
  12. Chain of Infection
  13. Standard Precautions and Hand Hygiene
  14. Personal Protective Equipment
  15. Transmission-Based Precautions
  16. Sharps Safety and Bloodborne Pathogens
  17. Cleaning, Disinfection, and Sterile vs Clean Technique
  18. Exposure Reporting and Environmental Safety
  19. Room, Equipment, and Supply Preparation
  20. Patient Communication and Positioning Assistance
  21. Sterile-Field Awareness and Privacy
  22. Specimen Workflow and Documentation Support
  23. Post-Procedure Instructions and Complication Reporting
  24. Cleaning and Decontamination
  25. Disinfection and Sterilization
  26. Instrument Handling, Packaging, Labeling, and Storage
  27. Chemical and Biological Monitoring and Point-of-Use
  28. Manufacturer Instructions and Facility Policy

Clinical Laboratory Technology and Diagnostics22 lessons

Chapter page

  1. Specimen Identification and Two-Identifier Principles
  2. Labeling and Chain-of-Custody Concepts
  3. Urine, Blood, and Swab Specimens
  4. Collection Timing, Transport, and Storage
  5. Rejection Criteria, Documentation, and Reporting
  6. Venipuncture Concepts
  7. Capillary Puncture Concepts
  8. Patient Identification, Safety, and Tourniquet Concepts
  9. Order of Draw
  10. Specimen Labeling, Hemolysis, and Needle Safety
  11. Needlestick Exposure, Syncope, and Scope
  12. CLIA Concepts and Waived Testing
  13. Test-Kit Instructions and Quality Control
  14. Rapid Strep Testing and Urinalysis Concepts
  15. Point-of-Care Blood Glucose Concepts
  16. Documentation, Result Reporting, and Quality Assurance
  17. ECG Purpose and Lead-Placement Concepts
  18. Patient Preparation and Artifact Recognition
  19. Equipment Checks, Mounting, and Labeling
  20. Documentation and Urgent-Symptom Escalation
  21. Basic Respiratory-Test Concepts and Patient Instructions
  22. Scope, Supervision, and Non-Interpretation