Which information is most important to include in a medical office's outgoing voicemail greeting?
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Medical Office Assistant · Administrative Procedures and Office Management
Voicemail, Email, Portal, and Secure Communication
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Quick check
5 questions here, of 85 in this lesson’s practice set. Answers stay hidden until you check.
When leaving a voicemail for a patient, which practice is most professional?
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A patient missed a call about an upcoming appointment. Following the minimum necessary standard, which voicemail is most appropriate to leave?
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An assistant must leave a voicemail about a routine appointment reminder. Which element helps the patient act on the message?
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How often should a medical office assistant check the office voicemail?
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Study tools & related lessonsYou’ll learn to · Related
You’ll learn to
- Use voicemail, email, and patient portals professionally and in accordance with office policy.
- Protect protected health information (PHI) in electronic communication by applying the minimum necessary standard and appropriate safeguards.
- Choose secure communication channels, including encryption and patient portals, and avoid insecure channels such as standard SMS.
- Recognize and escalate urgent or clinical messages, security incidents, and potential breaches to the appropriate staff.
- Document electronic and telephone communications accurately and completely as part of the patient record.
Sources & references
- U.S. Department of Health and Human Services — Health Information Privacy (HIPAA)
- Office of the National Coordinator for Health IT — Privacy, Security, and HIPAA
- National Healthcareer Association — Certified Medical Administrative Assistant (CMAA)
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