In health care, the term 'limited English proficiency' (LEP) refers to a patient who
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Medical Office Assistant · Administrative Procedures and Office Management
Language Access, Accessibility, and De-escalation
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5 questions here, of 83 in this lesson’s practice set. Answers stay hidden until you check.
A patient with limited English proficiency needs to discuss a new diagnosis. What is the medical office's responsibility?
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A patient who speaks very little English arrives to register for an appointment. What should the assistant do first?
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Which person is the most appropriate choice to interpret for a patient during a medical visit?
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Why should a patient's minor child not be used to interpret a medical conversation?
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Study tools & related lessonsYou’ll learn to · Related
You’ll learn to
- Describe language access services and the appropriate use of qualified interpreters.
- Identify accessibility accommodations for patients with disabilities.
- Apply de-escalation techniques to calm and safely assist upset patients.
- Demonstrate respectful, non-judgmental communication with all patients.
- Protect patient privacy and confidentiality during every communication.
Sources & references
- American Association of Medical Assistants — What is a Medical Assistant?
- National Healthcareer Association — Certified Medical Administrative Assistant (CMAA)
- U.S. Department of Health and Human Services — Health Information Privacy (HIPAA)
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